Terms of Service

At KAWAIITU, we are committed to your complete satisfaction. We take great pride in the quality of our products and hope you and your little ones love them. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Returns

We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the delivery date.

To initiate a return, please contact us at contact@kawaiitu.com within the 30-day window. Please include your order number and the reason for your return.

Once your return is approved, we will provide you with instructions on how and where to send your package. Return shipping costs are the responsibility of the customer.

Please consider using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

2. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If your return is approved, a refund will be automatically processed to your original method of payment.

Please allow 15 business days for the refund to appear on your account after it is processed, depending on your bank or card issuer's policies.

Please note: The original cost of shipping is non-refundable.

3. Exchanges

The fastest way to ensure you get a different size or item is to return the original item for a refund and place a new order separately.

4. Damaged, Defective, or Incorrect Items

We carefully inspect every order before it ships. In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately at contact@kawaiitu.com with your order number and photos of the product and its packaging.

We will cover the cost of return shipping for these items and will happily send a replacement or issue a full refund, including shipping costs.

5. Final Sale Items

Certain items, such as clearance or promotional goods, may be marked as Final Sale and are not eligible for return or refund unless they arrive damaged or defective.

6. Questions
If you have any questions about our Returns & Refunds policy, please contact our customer service team:

Email: contact@kawaiitu.com

Phone: +1 541-708-3275